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Maslow’s Hierarchy of Needs Theory states _______________.

A. people have emotional needs that must be satisfied B. these needs will motivate until they are satisfied C. the needs are arranged in a hierarchy from basic to higher needs D. All o f the above.

The original five needs include _______________.

A. biological and physiological needs B. safety needs C. cognitive needs D. A and B

Another name for the esteem need is _______________.

A. cognition B. self-fulfillment C. ego D. experience

Self-actualization can be defined as _______________.

A. achieving personal beauty B. being the best one can be C. self respect D. achieving acceptance by others

Self-actualization is achieved by _______________.

A. 2% of the population B. 10% of the population C. 25% of the population D. 50% of the population

A characteristic of self-actualizers is/are _______________.

A. they perceive reality efficiently and tolerate uncertainty B. they are highly creative C. they have inner strength D. A and B

Behaviors leading to self-actualization include _______________.

A. taking the traditional route B. delegate responsibility C. follow the majority D. working hard

Maslow states _______________.

A. there are no perfect human beings B. self-actualization is not the same as perfection C. self-actualization is merely achieving one’s potential D. All of the above.

People prefer to be their own boss because _______________.

A. bosses make more money than everyone else B. they can take vacation at any time C. they can make their own decisions D. All of the above.

Partnership pay is based on _______________.

A. production B. collection C. profit D. overhead

An employee’s share of partnership pay is based on _______________.

A. training and professional degrees B. experience C. number of hours worked during the quarter D. All of the above.

Safety needs are satisfied by the practice _______________.

A. following OSHA guidelines B. providing health insurance benefits C. limiting working hours to under 40 hours/week D. All of the above.

The most effective means of satisfying esteem needs is by _______________.

A. simply saying thank you to team members for a job well done B. providing raises and bonuses to all team members C. complimenting an employee on their clothes D. All of the above.

A team member’s effort may be recognized by _______________.

A. the employer B. team members C. patients D. All of the above.

The best way to encourage “ownership” of the practice by employees is to _______________.

A. allocate a portion of their salary to purchase of stock in the practice B. base rewards on results C. encourage team members to work more hours D. give team members more authority over other staff

A reason to promote from within is/are _______________.

A. personality and honesty are a known factor with existing team members B. newly hired employees tend to receive higher salaries C. new employees may not live up to their resume and letters of recommendation D. A and C

Promoting an existing team member to a higher position _______________.

A. may overwhelm the employee because of increased responsibilities B. may incite resentment among other employees C. may motivate the promoted employee to perform at a higher level D. may result in the promoted employee requesting a pay increase

Billing and insurance processing _______________.

A. should be performed by a team member B. should be performed by the dentist to insure accuracy C. should be performed by a third party outside the practice D. is most accurate when performed electronically

Delegation of responsibilities _______________.

A. is the equivalent of dumping what’s on your plate onto someone else’s B. allows a team member to maximize time and talent to focus on achieving meaningful goals C. can negatively impact higher management’s opinion of the delegating employee D. A and C

A strategy to inspire team members is _______________.

A. ask team members to evaluate how their job supports; their emotional needs B. ask team members to decide which aspects of their job they love and which they hate C. ask team members to learn new skills D. All of the above.

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A Humanistic Approach to Team Member Motivation
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A Humanistic Approach to Team Member Motivation
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